Refund Policy Elite Cars Effective Date: 1 November 2025
This Refund Policy explains how cancellations, amendments and refunds are handled for all bookings made with Elite Cars.
By confirming a booking, you agree to this policy together with our Terms and Conditions.
A booking is confirmed only when:
More than 24 hours before pickup Full refund (no cancellation charge), unless special arrangements have already been made (for example weddings, multiple vehicles, long-distance journeys or custom itineraries).
Between 12 and 24 hours before pickup 50% of the fare is charged. The remaining balance will be refunded.
Less than 12 hours before pickup Full fare is charged. No refund is normally available.
No-Show If the passenger cannot be contacted and does not arrive within the complimentary waiting time, the booking is treated as a no-show and the full fare is charged.
Complimentary waiting times:
Wherever possible we prefer to amend a booking rather than cancel it. Changes to time, address, vehicle or flight details can usually be made free of charge if requested in good time and if the vehicle is still available. Significant changes (extra mileage, larger vehicle, additional stops etc.) may require a revised price.
Refunds or credits for corporate account bookings are normally applied to the next monthly invoice rather than paid separately.
Approved refunds are returned to the original payment method:
We cannot control how long your bank takes to show the refund on your statement.
If you are charged twice for the same booking by mistake, we will refund the duplicate payment once it has been verified.
We may consider exceptions (full or partial refund, or booking credit) in cases such as:
Each case is reviewed individually and supporting evidence may be required. Approval is not guaranteed.
Please contact us as soon as possible with:
Email: reservations@elite-cars.co.uk Phone: 0118 979 8484